Shipping Information.
United States
- 8-12 business days ($3.94 USD or free over $70 / £55)
- 5-8 business days ($9.87 USD)
Canada
- 9-14 business days ($5.87 USD or free over $70 / £55)
- 8-10 business days ($14.86 USD)
Australia
- 6-12 business days ($5.97 USD or free over $70 / £55)
United Kingdom
- 6-12 business days ($4.88 USD or free over $70 / £55)
- 4-7 business days ($8.74 USD)
New Zealand
- 8-12 business days ($5.94 USD or free over $70 / £55)
Rest of the world
- 8-16 business days ($6.97 USD or free over $70 / £55)
* Due to the long distance from our warehouse, orders going out to remote areas, such as (but not limited to) USA remote areas (such as Alaska) Iceland, Saudi Arabia, Bangladesh, Malta, Chile, Georgia, Bahrain, Jordan, Kuwait, Qatar, & Cape Verde will be required to pay shipping even if they've surpassed the $70 / £55 threshold.
* Delivery times vary for countries not specifically mentioned above. See more details by reaching the shipping section at checkout and selecting your country.
When will my order ship out?
All orders are dispatched within 1-3 business days, followed by the shipping times displayed above.
Order tracking
As soon as your order ships out, you will receive an e-mail with a tracking number (which can take 24-48 hours to update). You can track your order here.
Need help?
If your order hasn't received a tracking update in a while, it's generally due to a courier error, and it will still more than likely be delivered within the shipping times displayed above.
However, if your order exceeded the delivery window or you need any help, feel free to contact us at support@neuveal.com.
* Please ensure the items in your order are selected correctly because, once they're shipped, they can't be stopped/canceled in transit. When you receive your order, if you decide not to keep it or part of it, our 30-day return policy applies.